If I ignore the NHS and TalkTalk, changing name and title has been a rather easy process. Yes, it has involved lots of form filling and ticking boxes and in one or two cases explaining why a person who is listed as female would want to use a man’s name and title. That is the process of red tape and one has to go through it anyway.
The NHS is causing me real problems. They now have six copies of my deed poll, all of which are certified and stamped to their requirement. Yes, I said six, and still they have not updated their records and insist on using my old name and using female pronouns. When I complain they tell me ‘It’s an oversight and shouldn’t have happened!’ Well perhaps if they updated their bloody records with the information they have been given six times they would not keep having these oversights. This is the NHS, the same people I am supposed to trust with my transition therapy which involves sharing some very intimate details of myself amongst other things. How can I trust them with stuff like that when they cannot even change stuff on computer records. It is a name change, it involves pressing a key or two and that is it.
As for my phone and internet provider, TalkTalk, they are seriously skating on thin ice with me. I called them, and got put through to their call centre in India, or wherever it is, it certainly is not the UK. I explained I had changed my name and needed to change my account details – simple if I don’t they will not be able to collect funds from my bank to pay the bill. Simple, yeah right! The ignorant ass taking my call then spoke to me like I was a maggot demanding to know why I would be so stupid, yes he said stupid, as to change my name. My response was polite as I informed him I would be reporting him to his manager and TalkTalk. I then explained at least a dozen times I would not be giving him details as to the reasons for changing my name as it was none of his business. I faxed over a copy of my deed poll and then got informed ‘You done it wrong girlie you put a man’s name on your deed poll.’ Needless to say this is now in the hands of my lawyers, TalkTalk management have been informed and are grovelling as they know it could lead to a case of discrimination – damn right!
Other than these two instances it has been plain sailing with no issues at all, frankly the two issues that have come up are more than enough.
Love and light